We appreciate your curiosity and questions! If we have missed anything, please contact us.
We are a small local family business, we live in Juneau year round and we care about how you experience your day with us. We are dedicated to working directly with customers ahead of time in meeting your needs or answering questions about absolutely anything! Our boat was custom built specifically based on customer feedback over the years so that we could provide maximum comfort with a vessel constructed for Alaskan weather and waters. We only take a maximum of 6 passengers and have created a pricing structure for shared tours or private tours where you can mix your own family and friends. We hope you appreciate the Trip Advisor reviews as a testament of our dedication to giving you your best day in Juneau!
We understand you’re concerned about exposure to the novel coronavirus (so are we!). We follow all state mandates in protocol and frequent cleaning. Hand sanitizer is also available onboard. As a small operator, we only take a maximum of 6 people at a time which further reduces your exposure. Additionally, we offer private tours to help you and your family/ friends relax. Booking with us will be a stress free and safe experience. If you have any questions regarding this topic please contact us via email at firstname.lastname@example.org or call 907-209-5247.
A taxi will pick you up at or near your cruise ship/ hotel. We have the dock assignments and port times for your cruise ship. Once you book a tour with us, we will send you a detailed confirmation of pick up/ transportation information.
Yes! Our most frequently asked question. The “head” is located on the main deck with a marine toilet.
Yes! The cabin is heated, so you’ll be able to tuck inside and stay warm in between watching the whales or fishing on the back deck. There are also sliding windows in the cabin for photographing opportunities should you prefer to stay inside.
We suggest layers of clothing as the weather in Juneau can vary or change quickly. A fleece jacket along with a rain jacket is ideal. Hats and gloves can be helpful. Comfortable shoes such as sneakers are perfect. Sunscreen and sunglasses on bright days can be a savior. Please pack any medication for your needs or that is required. Most importantly bring your biggest smile!!
We’ll provide water, soda (limited choices) and a dry snack. We also have Vortex binoculars to use on board as well as a charging station for cell phones.
Absolutely! We know in advance what your arrival and departure times are and we will have you back at your ship well before your “all aboard.”
We are notified early of any ship delays and will do what we can to reshuffle our schedule or wait for you. If your ship is significantly delayed and we can not readjust your tour time, or we are unable to wait we will issue you a full refund. This is a rare occurrence.
Yes, we will give you a full refund if you don’t see a whale!
We abide by the requirements of the Marine Mammal Protection Act while viewing the whales so we will get no closer than 100 yards to the whales. However they are so big that they will seem very close!
The whales are free swimming marine mammals and are active all day long, so the time of day doesn’t matter.
You possibly could see Steller Sea Lions, Harbor Seals, Bald Eagles, Dall’s Porpoises, Killer Whales, Humpback Whales, Black Bears or Brown Bears.
Juneau is located in the largest temperate rainforest in North America and that means we get rain, lots of it! Our annual rain fall is 62 inches and we get about 220 days of rain per year. Local’s do everything in the rain…this means boating, camping, hiking, fishing, or kayaking. They do not “wait” for the rain to stop to go outside. So definitely pack a rain jacket, bring your smile and enjoy the liquid sunshine!
We very rarely cancel our tours due to exceptionally bad weather and sea conditions, but it does happen occasionally. If Captain Alan deems it unsafe to bring you out for the tour we will cancel and issue you a full refund. We want you to enjoy your whale watch not endure it!